So, I have got a great new job! Super happy to have joined the team at Finisterre.
I started working at Finisterre on December 16th 2015, the day after finishing at The Scarlet Hotel.
Finisterre are a twelve year old surf clothing company based in St Agnes, Cornwall. They have four small shops in London, Devon and Cornwall and the majority of the sales are made online. The product is designed for cold water surfers and built to last. Finisterre’s team are fueled by a passion for textile innovation and aim to inspire a love of the sea.
Finisterre's iSpy traceability programme allows customers to make an informed and educated decision about where their clothes are made. They publicly announced why they decided to move their insulation production to China. You can read about that
One of my favorite stories so far is the Bowmont Wool Project. When Finisterre decided to develop their knitwear range in 2005 they wanted to make it as local as possible whilst maintaing quality. Lesley the sheep farmer was found and a relationship was born. Lesley had 28 Bowmont sheep producing a fantastic merino wool, comparable to the quality from New Zealand and Australia. Once the sheep are sheared the wool goes to Yorkshire to be scoured, combed and spun into yarn. It is then dyed and knitted into beanies and jumpers in Scotland. Cool right? Find out more about Bowmont Wool Project.
One of the responsibilities I have is redesigning Finisterre customer services. The department deals with product enquiries, repairs, returns, orders and more. I am going to add some loving touches, show that we care and make it systematically more efficient and effective. We are also physically changing the office, moving to a new building on the other side of Wheal Kitty Workshops so I am going to get stuck into creating a space which will be the hub for customer care.
I want customers to tell their family and friends about the cool note they got in the post from Finisterre, the way that we responded, being connected to their needs in a human to human kind of way like they’ve never experienced before. When customers have contact with me and the customer service team I want it to feel like we’re building a genuine relationship with a new friend.
I’ll be working with my husband Ross - again! So we can walk to work together from our house down the road which is going to be nice! The Finisterre workshops are perched on the cliff tops in St Agnes so I’m looking forward to lunchtime picnics in the sunshine and surfs down at Trevaunance Cove.
I am excited to work for yet another company who are pioneers, challenging the industry and doing things that have never been done before. TYF, Surf Simply, The Do Lectures, The Girl Effect Accelerator and The Scarlet Hotel have also all been of the same ilk and I’m proud to have helped them all grow, whilst I grow too.
More on that coming soon!